Product Care

The plastic receptacle will hold almost 2 gallons of liquids.  Remove any solid waste from grass.  Remove Pup-Grass from grate and tray, empty any liquid material.  Put grate back in tray and rinse thoroughly with water. We recommend using an enzyme product such as Pup-Zymes™ Stain and Odor Eliminator” Soak mat for approximately 3 minutes and rinse with clean water. Hang mat to allow water to drain off quickly or place in dryer on air cycle for 5 minutes.

Pup-Zymes™ Stain and Odor Eliminator is a blend of natural enzymes and salts that will eliminate any organic odor.  The action of Pup-Zymes™ Stain and Odor Eliminator chemically changes the source of the odor and eliminates it.  It does not simply mask the odor.  Pup-Zymes™ Stain and Odor Eliminator is safe to use on any surface - concrete to carpets - yet is so strong, it even works on skunk odors.  Pup-Zymes™ Stain and Odor Eliminator will not harm people, pets, or plant life.

Important: Pup-Zymes™ Stain and Odor Eliminator works by chemically changing the source of the odor.  The Pup-Zymes™ Stain and Odor Eliminator solution MUST come in direct contact with the source of the odor in order to eliminate it.

FAQs

I have a male dog, will he use it without a place to mark?

Male dogs will still lift their legs and urinate into the air. Their intention is to mark territory.

How often do I clean it?

Everyone has different standards for cleaning so it is really a personal preference. We do recommend picking up solids so your dog does not step in their own waste and track it.

Is it easy to empty?

It is quite simple to empty providing you do not let the receptacle fill to the top with urine. Remove the grass and drainage grate and dispose of the urine outdoors or pour down a drain.

How do I keep the urine from spilling?

There are several low costs ways of absorbing the urine so that you do not have spillage issues. We recommend using a small amount of kitty litter, (crystal, not clay type) newspapers, or paper towels.

Will the urine freeze in the winter?

Yes, urine will freeze, but it will not stick to the bottom of the tray.

How long will the grass last?

The synthetic grass has a lifetime warranty under normal use. The warranty does not cover damage caused by harsh chemicals or damage caused from excessive digging, clawing, or chewing.

After washing, will the scent disappear?

Yes, the attractant will eventually fade because your dog will cover the scent with their own. This is known as marking. The reason our attractant works so well is that dogs want to replace the scent with their own.

Will my dog stop using it once the scent is washed away?

Not if he/she is used to using a Pup-Head™.

Can I use it out doors even in cold weather?

Extreme weather conditions will not affect the Pup-Head™.

Can I hose it down in freezing weather?

As long as you have running water you can hose it off in freezing weather. You might want to let it dry completely indoors so that the unit does not freeze over before it dries.

Can I take it on an airplane?

Yes, Pup-Head™ fits perfectly in the overhead storage compartment.

How big is Pup-Head™?

20” X 30” X 1.1”

How much does Pup-Head™ weigh?

Approximately 4.9 lbs