Warranties

PupGear Corporation guarantees their products for a period of one year against defects in material and workmanship; during the warranty period, we will send the customer replacement parts or the customer can return the product directly to us for repairs or replacement. Because of health and safety issues, portable dog potty products are not returnable.

Return Policy

Product must be returned in unused condition, in the original carton, within 10 days of receipt of delivery. A 20% restocking fee may be applied. Before returning merchandise, customer must request a return authorization.The option to request a return will only display if a customer signs in with the user name and password used when making a purchase on our website.

Cancellations are subject to a 10% service charge if order is cancelled after 24 hours.

Product Support

If a customer is having a problem using the product and needs technical assistance, we offer customer support 7 days a week, including installation and attachment options, to adapt the product for their specific needs. Our customer service number is 408-358-1114.

Product Disclaimer

PupGear Corporation, their dealers, retailers, and distributors are not responsible for any use or misuse of products other than the stated and intended use.

Manufacturer’s Rights

Manufacturer has the right to increase prices depending on increased cost for raw goods manufacturer used in the production of manufacturer’s goods.